Support — Work Wala

Customer Support

Support Center

We're here to help you — 7 days a week

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Email Us

support@linko.in

Response within 24 hours

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Support Hours

Mon – Sat

9:00 AM – 7:00 PM IST

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Website

www.linko.in

Visit our website

🚀 Getting Started

How do I create an account on Work Wala?

Simply download the app, enter your 10-digit Indian mobile number, and verify it with the OTP sent to your phone. No password needed — it's that simple.

I didn't receive my OTP. What should I do?

Please wait 30 seconds and tap "Resend Code". Make sure your phone has network connectivity. If the issue persists, contact us at support@linko.in.

Is Work Wala available in my city?

Work Wala is currently expanding across India. Open the app and check if services are available in your area. If not, we'll be coming to your city soon!

📅 Bookings

How do I book a service?

It's easy — just follow these steps:

Open the app and go to the Dashboard
Select a service (House Keeping, Cooking, Driver, etc.)
Choose your location and preferred duration
Confirm your booking — a Partner will be assigned shortly

Can I change my service location after booking?

You can update your location before a Partner is assigned. Once a Partner is on their way, the location cannot be changed.

What is the minimum and maximum booking duration?

The minimum booking duration is 30 minutes and the maximum is 8 hours per booking. You can choose in 30-minute increments.

How do I track my Partner?

Once a Partner is assigned, you will see a live map in the app showing their real-time location and estimated arrival time.

Can I cancel a booking?

Yes. You can cancel a booking before a Partner is assigned at no charge. Cancellations after Partner assignment may incur a fee. Please refer to our Terms & Conditions for details.

💳 Payments & Wallet

What payment methods are accepted?

We accept three payment methods:

UPI — via Razorpay (all major UPI apps supported)
Cash — paid directly to the Partner after service
Work Wala Wallet — use your wallet credits

My UPI payment failed. What should I do?

If your payment fails, you will remain on the payment screen to retry. You can also switch to Cash or Wallet. If money was deducted but the booking wasn't confirmed, please contact us immediately at support@linko.in with your booking details.

How does the Work Wala Wallet work?

Your Wallet stores credits that can be used to pay for services. Your current balance is shown on the payment screen. Wallet credits are issued via promotions or refunds and cannot be withdrawn as cash.

I have a ₹100 new user discount. How do I use it?

The ₹100 discount is automatically applied on your first booking. No coupon code is required — just book and the discount will reflect in your total.

How do I get a refund?

Refunds for valid disputes are processed to your Work Wala Wallet within 5–7 business days. To raise a refund request, please contact support@linko.in with your booking ID and issue details.

⚠️ Issues During Service

The Partner didn't show up. What do I do?

Please contact us immediately at support@linko.in with your booking ID. We will investigate and arrange a replacement or refund.

I want to report a problem with the service.

You can report an issue directly from the app — go to your active booking and tap "Report Issue". You can upload a short video and describe the problem. Our team will review it within 24 hours.

The Partner behaved inappropriately. How do I report this?

Your safety is our top priority. Please use the in-app Report Issue feature immediately, or email us at support@linko.in. We take all such reports very seriously and will take swift action.

🔒 Account & Privacy

How do I update my profile name or photo?

Go to your profile section in the app to update your name and profile picture at any time.

How do I delete my account?

To request account deletion and removal of your personal data, please email us at support@linko.in from your registered email or mention your registered phone number. We will process your request within 7 business days.

Is my data safe?

Yes. Your authentication token is stored in encrypted secure storage on your device. All data is transmitted over HTTPS. We never store your card or bank details. Please read our full Privacy Policy for details.

How do I log out of the app?

You can log out from the profile/settings section of the app. Logging out securely revokes your session on our servers — not just on your device.

Still Need Help?

Couldn't find what you were looking for? Our support team is just one email away.

📧 Email Support

Subject format: [Work Wala Customer] — Your Issue Title
Please include your registered phone number and booking ID (if applicable).