Terms of Service — Linko Partner

Last Updated: September 3, 2026

Effective Date: September 3, 2026

1. Introduction and Acceptance

Welcome to Linko Partner ("App"), a mobile application operated by Linko ("we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Partner," "you," or "your") and Linko regarding your use of the Linko Partner application and related services.

By downloading, installing, registering for, or using the Linko Partner app, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Linko Partner app.

2. Service Overview

Linko Partner is a technology platform that connects professional service providers (Partners) with customers seeking various services. The platform enables:

• Real-time matching of Partners with nearby customer job requests based on GPS location
• Job acceptance, tracking, and completion through the mobile app
• Digital wallet management for earnings, top-ups, and withdrawals
• Identity verification and document management
• Rating and review system for quality assurance
• Push notifications for new job opportunities and updates

Important: Linko is a technology platform only. We facilitate connections between Partners and customers but do not employ Partners or provide services directly to customers.

3. Eligibility Requirements

To use Linko Partner, you must meet all of the following requirements:

• Be at least 18 years of age
• Be a resident of India with a valid Indian phone number
• Possess the legal right to work in India
• Have the necessary skills, licenses, and certifications for the services you intend to provide
• Provide valid government-issued identification documents
• Have a valid Indian bank account for receiving payments
• Own or have access to the necessary tools, equipment, and vehicle (if applicable) to perform services
• Have a smartphone with GPS capability and internet connectivity
• Not have been previously suspended or banned from the Linko platform

By registering, you represent and warrant that you meet all eligibility requirements.

4. Account Registration and Verification

4.1 Registration Process

To create a Partner account, you must provide:

• Valid Indian phone number for OTP-based authentication
• Full legal name
• Gender
• Government-issued ID proof (front and back images)
• Current selfie photograph
• Bank account document for payment processing
• Service categories you wish to offer
• Vehicle type (if applicable to your services)
• Preferred language for app interface

4.2 Document Verification

All submitted documents will be reviewed and verified by Linko administrators. Your account will remain in "pending approval" status until verification is complete. We reserve the right to:

• Request additional documentation or clarification
• Reject applications that do not meet our standards
• Conduct background checks as permitted by law
• Verify information with third-party services

Verification typically takes 24-72 hours. You will be notified via push notification once your account is approved or if additional information is required.

4.3 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your phone number and OTP codes
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breach
• Ensuring your device is password-protected and secure
• Not sharing your account credentials with anyone

4.4 Account Accuracy

You must ensure that all information provided is accurate, current, and complete. You must update your profile information promptly if any details change. Providing false or misleading information is grounds for immediate account termination.

5. Independent Contractor Relationship

5.1 No Employment Relationship

You acknowledge and agree that:

• You are an independent contractor, not an employee, agent, or representative of Linko
• These Terms do not create an employment, partnership, joint venture, or agency relationship
• You have complete discretion over when, where, and how often you use the app
• You are free to accept or reject any job request without penalty
• You are not entitled to employee benefits, including health insurance, paid leave, or retirement benefits

5.2 Tax Responsibilities

As an independent contractor, you are solely responsible for:

• Paying all applicable income taxes on earnings received through the platform
• Filing appropriate tax returns with Indian tax authorities
• Obtaining and maintaining any required GST registration
• Maintaining records of your earnings and expenses

Linko does not withhold taxes from your earnings. You may receive tax documentation as required by Indian law.

5.3 Insurance and Liability

You are responsible for obtaining and maintaining appropriate insurance coverage, including but not limited to:

• General liability insurance
• Professional liability insurance (if applicable)
• Vehicle insurance (if providing vehicle-based services)
• Workers' compensation insurance (if you employ assistants)

6. Location Services

6.1 Location Tracking

Location tracking is a core and mandatory feature of Linko Partner. By using the app, you explicitly consent to the following:

• When you go online: Your precise GPS coordinates are immediately sent to our servers at joinlinko.com
• While online: Your location is automatically updated every 60 seconds
• When you go offline: Location updates stop immediately
• When app is closed: No location tracking occurs

6.2 Purpose of Location Data

Your location is used exclusively to:

• Match you with nearby customer job requests
• Display your approximate position to customers during active jobs
• Calculate distance and estimated arrival times
• Verify job completion at the customer's location

6.3 Location Requirements

You must:

• Enable GPS location services on your device at all times while using the app
• Grant "Always Allow" or "While Using App" location permissions
• Ensure your device has accurate GPS capability
• Not use location spoofing or GPS manipulation tools

Violation of location requirements may result in immediate account suspension.

7. Job Requests and Service Provision

7.1 Receiving Job Requests

When you are online and available:

• You will receive push notifications for nearby job requests matching your service categories
• Job requests include customer location, service type, estimated payment, and distance
• You have a limited time window (typically 30-60 seconds) to accept or decline each request
• Failure to respond within the time window is treated as a decline

7.2 Acceptance and Commitment

Once you accept a job request:

• You commit to completing the job professionally and in good faith
• You must navigate to the customer's location promptly
• You must contact the customer if you encounter delays
• Excessive cancellations after acceptance may result in account penalties or suspension

7.3 Service Standards

You agree to:

• Provide services in a professional, courteous, and competent manner
• Arrive at the customer's location within the estimated time
• Use your own tools, equipment, and materials unless otherwise agreed with the customer
• Complete services according to the customer's reasonable expectations
• Maintain professional appearance and conduct
• Respect customer property and privacy
• Follow all applicable safety regulations and best practices
• Comply with all local, state, and national laws

7.4 Prohibited Conduct

You must not:

• Request or accept payment outside the Linko platform
• Share your personal contact information with customers for off-platform transactions
• Engage in harassment, discrimination, or inappropriate behavior
• Arrive at customer locations under the influence of alcohol or drugs
• Subcontract work to others without customer consent
• Misrepresent your skills, qualifications, or availability
• Damage customer property intentionally or through gross negligence
• Solicit tips or additional payments aggressively

8. Ratings and Reviews

8.1 Rating System

Customers may rate your services on a scale (typically 1-5 stars) and leave written reviews. Your overall rating is displayed on your profile and affects:

• Your visibility to customers
• Your priority in job request matching
• Your account standing on the platform

8.2 Rating Requirements

You are expected to maintain a minimum average rating as determined by Linko. Partners whose ratings fall below the minimum threshold may:

• Receive fewer job requests
• Be required to complete additional training
• Face temporary suspension
• Have their accounts terminated

8.3 Disputing Reviews

If you believe a review is unfair, fraudulent, or violates our policies, you may submit a dispute through the app. We will investigate and may remove reviews that:

• Contain profanity or hate speech
• Are demonstrably false
• Violate customer privacy
• Are submitted by non-customers

However, we generally do not remove reviews simply because you disagree with them.

9. Payments and Wallet

9.1 Earnings

You earn money by completing jobs through the platform. Payment for each job is calculated based on:

• Service type and complexity
• Time required
• Distance traveled
• Materials or equipment used
• Platform commission (detailed below)

9.2 Platform Commission

Linko charges a commission on each completed job. The commission structure is:

• Commission percentage varies by service category (typically 10-25%)
• Commission is automatically deducted before earnings are credited to your wallet
• The net amount (after commission) is what you receive
• Commission rates may change with advance notice

9.3 Digital Wallet

Your earnings are credited to your in-app digital wallet. Wallet features include:

• Real-time balance display
• Transaction history (earnings, top-ups, withdrawals)
• Ability to top up wallet balance using Razorpay payment gateway
• Withdrawal to your registered bank account

9.4 Withdrawals

You may withdraw funds from your wallet to your registered bank account subject to:

• Minimum withdrawal amount (as specified in the app)
• Processing time of 1-5 business days
• Verification of bank account details
• Compliance with applicable financial regulations

Withdrawal requests cannot be cancelled once submitted. Ensure your bank details are correct before requesting a withdrawal.

9.5 Payment Processing

Wallet top-ups are processed through Razorpay, a third-party payment service provider. By using the wallet top-up feature, you agree to Razorpay's terms of service and privacy policy. Linko does not store your payment card details.

9.6 Payment Disputes

If you believe a payment is incorrect or missing, you must report it within 48 hours of job completion. We will investigate and resolve disputes according to our internal policies.

10. Cancellations and Refunds

10.1 Partner-Initiated Cancellations

You may cancel an accepted job only under exceptional circumstances such as:

• Emergency situations
• Customer misconduct or safety concerns
• Incorrect job details provided by customer

Excessive cancellations (typically more than 20% of accepted jobs) may result in:

• Lower priority in job matching
• Temporary suspension
• Account termination

10.2 Customer-Initiated Cancellations

If a customer cancels after you have accepted and are en route:

• You may be entitled to a cancellation fee
• The fee is automatically credited to your wallet
• The amount depends on how far you traveled and time elapsed

10.3 Job Disputes

If a customer disputes a completed job or requests a refund:

• The disputed amount may be temporarily held in your wallet
• We will investigate by reviewing job details, photos, and communications
• You will have an opportunity to provide your perspective
• Our decision on the dispute is final and binding
• If the dispute is resolved in the customer's favor, the amount will be refunded and deducted from your wallet

11. Push Notifications

By using Linko Partner, you consent to receive push notifications for:

• New job requests matching your service categories and location
• Job status updates (accepted, started, completed)
• Payment confirmations and wallet transactions
• Customer messages and communications
• Important platform announcements and policy updates
• Rating and review notifications

Push notifications are essential for receiving job opportunities. Disabling notifications may significantly reduce the number of jobs you receive. You can manage notification settings through your device's system settings.

12. Data and Privacy

Your use of Linko Partner is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. Key points include:

• We collect personal information, documents, location data, and usage analytics
• Your data is stored securely on our servers at joinlinko.com
• We use Firebase services (Analytics, Crashlytics, Performance Monitoring, Cloud Messaging) provided by Google
• We integrate Google Maps for location display and navigation
• We use Razorpay for payment processing
• Your name, selfie, and rating are visible to customers during active jobs
• We do not sell your personal data to third parties

Please review our Privacy Policy at https://joinlinko.com/privacy-policy for complete details.

13. Intellectual Property

13.1 Linko's Property

All content, features, and functionality of the Linko Partner app, including but not limited to:

• Software code and architecture
• User interface design and graphics
• Logos, trademarks, and brand elements
• Text, images, and multimedia content
• Algorithms and business processes

are the exclusive property of Linko and are protected by Indian and international copyright, trademark, patent, and other intellectual property laws.

13.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Linko Partner app solely for the purpose of receiving and completing jobs in accordance with these Terms. You may not:

• Copy, modify, or create derivative works of the app
• Reverse engineer, decompile, or disassemble the app
• Remove or alter any copyright, trademark, or proprietary notices
• Use the app for any commercial purpose other than as intended
• Rent, lease, sell, or sublicense access to the app

13.3 Your Content

You retain ownership of content you submit (photos, documents, messages). However, by submitting content, you grant Linko a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, display, and distribute such content for the purpose of:

• Operating and improving the platform
• Verifying your identity and credentials
• Displaying your profile to customers
• Marketing and promotional activities
• Complying with legal obligations

14. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any applicable local, state, national, or international law
• Infringing upon the intellectual property rights of Linko or third parties
• Transmitting viruses, malware, or other malicious code
• Attempting to gain unauthorized access to the app, servers, or databases
• Interfering with or disrupting the operation of the platform
• Using automated systems (bots, scripts, scrapers) to access the app
• Creating multiple accounts or fake accounts
• Impersonating another person or entity
• Harassing, threatening, or discriminating against customers or other Partners
• Engaging in fraudulent activities or scams
• Soliciting customers to use competing platforms
• Manipulating ratings, reviews, or the job matching algorithm
• Using location spoofing or GPS manipulation tools
• Sharing your account credentials with others

15. Account Suspension and Termination

15.1 Termination by You

You may terminate your account at any time by:

• Contacting us at the email address provided below
• Using the account deletion feature in the app (if available)

Upon termination, you must withdraw any remaining wallet balance within 30 days. After 30 days, unclaimed funds may be forfeited.

15.2 Suspension by Linko

We may temporarily suspend your account if:

• We suspect fraudulent or illegal activity
• Your rating falls below the minimum threshold
• You have excessive cancellations or no-shows
• We receive serious customer complaints
• We are investigating a potential Terms violation
• Required by law or legal authority

During suspension, you will not receive job requests and cannot access certain app features. We will notify you of the reason for suspension and any steps required for reinstatement.

15.3 Termination by Linko

We may permanently terminate your account immediately, without prior notice, if:

• You violate these Terms or our policies
• You engage in fraudulent, illegal, or unethical conduct
• You fail to meet minimum performance standards after suspension
• You provide false or misleading information
• You pose a safety risk to customers or the public
• Required by law or legal authority
• We discontinue the Linko Partner service

15.4 Effect of Termination

Upon termination:

• Your right to use the app immediately ceases
• You must withdraw any remaining wallet balance within 30 days
• Your profile, ratings, and transaction history may be retained for legal and operational purposes
• You may not create a new account without our express written permission
• Provisions that by their nature should survive termination (including indemnification, limitation of liability, and dispute resolution) shall survive

16. Disclaimers

16.1 Platform Disclaimer

Linko is a technology platform that facilitates connections between Partners and customers. We do not:

• Employ Partners or control how services are performed
• Provide services directly to customers
• Guarantee the quality, safety, or legality of services provided by Partners
• Guarantee the accuracy of customer-provided information
• Guarantee a minimum number of job requests or earnings

16.2 "AS IS" and "AS AVAILABLE"

THE LINKO PARTNER APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the app will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or reliability of information
• Warranties that defects will be corrected

16.3 No Guarantee of Earnings

We make no representations or warranties regarding:

• The number of job requests you will receive
• The amount of money you will earn
• The availability of jobs in your area
• Customer demand for your services

Your earnings depend on many factors including your location, availability, service quality, ratings, and market demand.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

17.1 Exclusion of Damages

LINKO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill or reputation
• Personal injury or property damage
• Damages arising from interactions with customers
• Damages resulting from app errors, bugs, or downtime

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE AMOUNT YOU EARNED THROUGH THE PLATFORM IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ₹10,000 (TEN THOUSAND INDIAN RUPEES), WHICHEVER IS LESS.

17.3 Basis of the Bargain

The limitations and exclusions in this section reflect a reasonable allocation of risk between you and Linko and form an essential basis of the bargain between us. The app would not be provided without these limitations.

18. Indemnification

You agree to indemnify, defend, and hold harmless Linko, its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Linko Partner app
• Your violation of these Terms or any applicable law
• Your violation of any rights of a third party, including customers
• Services you provide to customers
• Your negligence, willful misconduct, or fraud
• Personal injury or property damage caused by you
• Disputes between you and customers
• Your tax obligations or failure to comply with tax laws
• Content you submit to the platform

This indemnification obligation survives termination of these Terms and your use of the app.

19. Dispute Resolution

19.1 Informal Resolution

If you have a dispute with Linko, you agree to first attempt to resolve it informally by contacting our support team at the email address provided below. We will work in good faith to resolve your concerns.

19.2 Arbitration Agreement

If informal resolution is unsuccessful, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the app shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.

Arbitration shall be conducted by a single arbitrator mutually agreed upon by both parties. If the parties cannot agree on an arbitrator within 30 days, the arbitrator shall be appointed in accordance with the Act.

The seat of arbitration shall be India. The language of arbitration shall be English. The arbitrator's decision shall be final and binding on both parties.

19.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

19.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights or confidential information.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Subject to the arbitration provisions above, any legal action or proceeding arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

21. Changes to Terms

21.1 Right to Modify

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Changes may be made to:

• Reflect changes in applicable laws or regulations
• Address new features or functionality
• Improve clarity or address ambiguities
• Respond to security or operational concerns

21.2 Notification of Changes

We will notify you of material changes by:

• Updating the "Last Updated" date at the top of these Terms
• Sending a push notification through the app
• Displaying a prominent notice in the app
• Sending an email to your registered email address (if provided)

21.3 Acceptance of Changes

Your continued use of the Linko Partner app after changes become effective constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the app and may terminate your account.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Linko regarding the Linko Partner app and supersede all prior agreements, understandings, and communications.

22.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

22.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.

22.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms and our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

22.5 Force Majeure

Linko shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

22.6 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Linko. You have no authority to bind Linko or make representations on our behalf.

22.7 Third-Party Services

The app integrates third-party services including Firebase (Google), Google Maps, and Razorpay. Your use of these services is subject to their respective terms of service and privacy policies. Linko is not responsible for the performance, availability, or policies of third-party services.

22.8 Language

These Terms are provided in English. If we provide a translation for your convenience, the English version shall prevail in the event of any conflict or inconsistency.

22.9 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

23. Contact Information

24. Acknowledgment and Acceptance