By downloading, installing, or using the Work Wala Customer App, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the App.

Work Wala is a platform that connects customers with independent service professionals ("Partners") for home-based services including but not limited to:

To use the Work Wala App, you must:

• Be at least 18 years of age
• Have a valid Indian mobile phone number
• Reside in a serviceable area
• Agree to these Terms and Conditions

• You register using your mobile phone number verified via OTP.
• You are responsible for maintaining the confidentiality of your account.
• You must notify us immediately if you suspect any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

• You may book a service by selecting a category, choosing a duration, and confirming your service location.
• Minimum booking duration is 30 minutes; maximum is 8 hours per booking.
• Bookings are subject to Partner availability in your area.
• Once a Partner is assigned, you will be able to track them in real time via the App.
• Work Wala reserves the right to cancel a booking if no Partner is available.

Service pricing is charged on an hourly basis as displayed at the time of booking. The total amount is calculated based on the actual duration of the service.

Accepted Payment Methods

• New users are eligible for a ₹100 discount on their first booking, subject to applicable terms.
• All prices are inclusive of applicable taxes unless stated otherwise.
• Payments are final. Refunds are subject to our Refund Policy.

• Your Wallet balance can be used to pay for services.
• Wallet credits are non-transferable and cannot be converted to cash.
• Wallet credits may be issued as promotional offers or refunds at our discretion.
• We reserve the right to modify, suspend, or terminate the Wallet feature at any time.

• You may cancel a booking before a Partner is assigned at no charge.
• Cancellations after Partner assignment may attract a cancellation fee.
• Refunds for valid disputes will be credited to your Work Wala Wallet within 5–7 business days.
• Cash payments are non-refundable through the platform.

You agree not to:

• Provide false or misleading information during registration or booking
• Harass, abuse, or threaten any service Partner
• Use the App for any unlawful purpose
• Attempt to reverse-engineer, hack, or disrupt the App or its servers
• Post or share offensive, defamatory, or inappropriate content via the review system

• Customers are encouraged to report any issues via the in-app Report Issue feature.
• Work Wala will investigate all reported issues and take appropriate action.

• After each completed booking, you may submit a rating and review for the Partner.
• Reviews must be honest, fair, and based on your actual experience.
• Work Wala reserves the right to remove reviews that violate our community guidelines.

All content within the App, including logos, icons, text, and design, is the property of Work Wala (Linko) and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

To the maximum extent permitted by law, Work Wala shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of the App
• Service quality issues caused by the Partner
• Loss of data, revenue, or business opportunities
• Interruptions in App availability due to maintenance or technical issues

We reserve the right to suspend or terminate your access to the App at any time, with or without notice, if we believe you have violated these Terms or engaged in fraudulent or harmful activity.

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

We may update these Terms from time to time. Continued use of the App after any changes constitutes your acceptance of the new Terms. We will notify users of significant changes via the App or email.

For any questions regarding these Terms, please contact:

• Company: Work Wala (Linko)
• Email: support@linko.in
• Website: www.linko.in